Return Eligibility

To be eligible for a return, your Golden Goose sneakers must meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, including shoe boxes, dust bags, and tags must be included
• Sneakers must show no signs of wear, scuffs, or damage
• Returns must be initiated within 30 days of delivery date
• Custom or personalized orders are final sale and cannot be returned
• Sale items marked as "Final Sale" are not eligible for return

How to Return Your Order

Follow these simple steps to return your Golden Goose sneakers:

• Step 1: Contact our customer service team at [email protected] or call during business hours
• Step 2: Provide your order number and reason for return
• Step 3: Receive your pre-paid return shipping label within 24 hours
• Step 4: Pack your items securely in original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location
• Step 6: Track your return using the provided tracking number

Refund Processing

Once we receive your returned items, our quality assurance team will inspect them to ensure they meet our return criteria. Processing typically follows this timeline:

• Inspection: 2-3 business days after we receive your return
• Refund Approval: Email notification sent within 24 hours of approval
• Refund Processing: 3-5 business days to appear in your original payment method
• Credit Card Refunds: May take 1-2 billing cycles to reflect on your statement

Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for size and color variations, subject to availability:

• Same-style exchanges are processed as priority requests
• Size exchanges are available for the same model in different sizes
• Color exchanges depend on current inventory availability
• Price differences for exchanges will be charged or refunded accordingly
• Exchange shipping is complimentary within the US

International Returns

For international customers, please note the following:

• Customers are responsible for return shipping costs
• Items must be declared accurately for customs purposes
• Any customs duties or taxes incurred are the customer's responsibility
• Returns may take 7-14 business days to reach our facility
• Refunds will be processed in USD and converted by your bank

Damaged or Defective Items

If you receive damaged or defective Golden Goose sneakers:

• Contact us immediately with photos of the damage or defect
• We'll provide a pre-paid return label at no cost to you
• Expedited replacement or full refund will be processed
• No inspection period required for clearly defective items
• We may request additional photos for quality control purposes

Gift Returns

Gifts can be returned or exchanged with the following process:

• Gift recipients can return items without the original receipt
• Refunds will be issued as store credit for the current selling price
• Original purchaser can request cash refund with order confirmation
• Gift returns follow the same 30-day timeline

Store Credit & Vouchers

Store credit policies and terms:

• Store credits are issued as digital vouchers via email
• No expiration date on store credit vouchers
• Vouchers can be applied to any future purchase
• Partial voucher use is allowed with remaining balance carried forward
• Vouchers are non-transferable and tied to your account